Website Privacy Policy

S & S Homes of the Central Coast, Inc.

EFFECTIVE DATE: 12/1/25


1. INTRODUCTION


1.1 Purpose of Policy

S & S Homes of the Central Coast, Inc. (“S & S Homes,” “we,” “us,” or “our”) is committed to respecting and protecting the privacy rights of our customers, visitors, and users (“you”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”).

This Policy applies only to information collected through the Site, not to information collected offline or on websites we do not control. Each third-party website has its own privacy practices, and we encourage you to review those policies.


2. INFORMATION WE COLLECT

We collect both personal and non-personal information in several ways:


2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when:

  • Filling out forms on our website
  • Submitting inquiries or requests
  • Registering for updates, tours, or appointments
  • Participating in surveys, promotions, or SMS programs


This information may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Preferences or interests
  • Any additional information you choose to provide


2.2 Automatically Collected Information

(a) Server & Traffic Data

Our servers automatically recognize your device’s IP address, browser type, operating system, referring URLs, and other technical information. This data does not personally identify you and is used for:

  • Improving website performance
  • Monitoring Site usage
  • Security and fraud prevention

(b) Cookies & Similar Technologies

We may use cookies or similar tracking technologies to enhance your browsing experience. Cookies help us understand:

  • Which pages are most useful
  • How users navigate the Site
  • Whether our ads and content are effective

You may disable cookies through your browser settings, though doing so may impact Site functionality.

(c) Analytics & Advertising Tools

We may use analytics platforms (e.g., Google Analytics) or advertising tools (e.g., Meta, Google, or other remarketing tools) to collect aggregated, anonymous data for marketing and performance measurement.

These tools may use cookies or device identifiers.


2.3 Use of Third-Party Communication Widgets

We use a third-party service, Follow Up Boss, on our website to route user inquiries and display the community sales agent assigned to your selected project or service. This widget may collect the contact information you submit via forms (such as your name, phone number, or email) and may use cookies or similar technologies to match your inquiry with the appropriate agent. By submitting a form or using the widget, you consent to our sharing the information you provide with the assigned community sales agent or other authorized staff so they may contact you by phone, SMS, or email for scheduling, customer service, follow-up, or general business communications. This widget is also part of how we manage leads, coordinate scheduling, and support ongoing customer care. The use of such third-party tools is in addition to the uses and sharing practices described in this Privacy Policy.


3. HOW WE USE YOUR INFORMATION


3.1 Personal Information

We may use your personal information for:

  • Responding to inquiries or customer service requests
  • Scheduling or confirming appointments
  • Providing you with information about homes, communities, or events
  • Sending marketing communications, including SMS messaging (with your consent)
  • Improving our Website, operations, and services
  • Complying with legal obligations

We do not sell your personal information.


We may share your information only with:

  • Service providers who assist in operating the Site or communications
  • SMS delivery partners (including Microsoft Teams/TCR messaging vendors)
  • Marketing or analytics partners that support our operations
  • Legal authorities when required by law

All service providers are required to maintain confidentiality and security.


4. SMS/MMS TEXT MESSAGE PRIVACY (TEAMS/TCR COMPLIANT)

When you provide your mobile number and opt in to receive text messages:

  • You give explicit consent for S & S Homes to send recurring automated and non-automated SMS/MMS messages.
  • Your phone number is used solely to deliver communications related to home updates, appointments, events, and promotions.
  • We do not share or sell your mobile number to third parties for their marketing.

You may opt out at any time by texting STOP.
Reply HELP for assistance.

Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.


5. INFORMATION SECURITY

We use commercially reasonable physical, technical, and administrative measures to safeguard your information. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.


6. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, data handling, or content of those websites. You should review their policies before providing any personal information.


7. YOUR PRIVACY RIGHTS (INCLUDING CALIFORNIA RIGHTS)

If you are a California resident or if applicable privacy laws provide such rights, you may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your information, subject to exemptions
  • Details about how your information is collected and used

We will not discriminate against you for exercising your privacy rights.

To make a privacy request, contact us using the information in Section 9.


8. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information, please contact us so we can remove it.


9. CONTACT INFORMATION

If you have questions about this Policy, wish to update your information, or request removal from our database, please contact us:


S & S Homes of the Central Coast, Inc.
📞 805-481-4033
📧 info@sshomes.net
📍 532 Camino Mercado, Arroyo Grande, CA 93420


10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Policy at any time by posting the revised version on the Site. Changes take effect immediately upon posting. Continued use of the Site constitutes acceptance of the updated Policy.