Homeowner Care
From online requests to personal assistance, we're dedicated to prompt, accurate help for our homeowners.
Submit a service request
To request a service call, the owner of the property must submit our online service request form. Photos and your lot number help us get it right the first time.
Open the service request formCall right away
(805) 994-1861 ext 1An emergency is “an occurrence within your home that causes a dangerous living situation for you and your family.”
What counts as an emergency →
Erin Foster
When something in your home needs attention, Erin is the person behind your request. She receives every service request, schedules the visit with you, and follows it through until the work is done.
Reach Erin and our customer care team at (805) 994-1861 or info@sshomes.net.
Submit a service requestGetting the most from your request
- Submit as the owner of record, with the address and lot number.
- List each item separately (the form has room for up to 10).
- Upload photos of each issue if you can.
- Let us know about pets in the home so our trades can plan the visit.
- Include the best phone number to schedule an appointment.
When to call instead
- Complete electrical failure in your home (not an outage in the community)
- Heating or air conditioning failure in your home during drastic weather
- Complete shutdown of your plumbing system during the warranty period (not a toilet stoppage or sink clog)
- Water damage due to leaks from plumbing, the roof, or exterior finishes
Protect your household first, shut off water or power if it's safe, then call (805) 994-1861 ext 1.
Seasonal maintenance tips
A little upkeep each season keeps a new home in great shape.
Browse homeowner guides