Emergencies

Our company considers an emergency to be “an occurrence within your home that causes a dangerous living situation for you and your family.” The following are emergencies to this Builder:

• Complete electrical failure in your home (not an outage in the community)
• Heating or air conditioning failure in your home during drastic weather
• Complete shutdown of your plumbing system during the warranty period (not a toilet stoppage or sink clog)
• Water damage due to leaks from plumbing, the roof, or exterior finishes

First, protect your household

Please take precautions to first protect your family in case of an emergency. It is critical that you know how to shut off your water and electrical system. You should also form a family plan in case of an emergency. Call the Builder's emergency line as soon as you have taken steps to reduce the danger of the emergency situation.

Water damage

Damage from water can be drastic. You can minimize the damage by taking steps to stop the water as soon as you discover it. Shutting off water to an appliance or fixture can stop the flow of water and hinder any further damage. You must agree to call the Builder and report any water damage as soon as discovery is made. The Builder considers a window leak, plumbing leak, fixture leak, or roof leak an emergency, but emergencies are not limited to these.

Assessment and repair

You must allow the Builder complete access and authorization to assess conditions and repair as necessary. It is the Builder's goal to correct the situation as soon as possible so you can return to your normal routine. The Builder will conduct testing as necessary to determine the level of emergency and how to repair it.

During the applicable warranty periods, the Builder will remove and replace any product or material that has been damaged, with a comparable product or material available at the time. If it is determined that the cause of the leak was the homeowner's responsibility, and not the Builder's, the homeowner will be responsible for all costs. If you fail to take action to avoid damage, you will be charged for the additional remediation necessary.

Always report any problems to the Builder immediately so we can minimize the damage that might occur. The Builder is not responsible for any damage to personal property.

In case of an emergency, contact the Builder emergency line: (805) 994-1861 ext 1.

For non-emergency warranty items, please submit an online service request.